Robotics - Warranty Supervisor
Core
Lead warranty operations and the warranty team to ensure timely claim processing, resolve issues, and drive continuous improvement for ABB Robotics.
Role type
Senior IC warranty supervisor
Builds
Warranty claim resolution processes and customer service outcomes
Domain
Industrial robotics / After-sales service
Deliverable
dashboards & analysis
Required skills
Warranty operations management, team leadership, claim analysis, root cause analysis, KPI monitoring, process improvement, stakeholder coordination
Preferred skills
SAP, Bachelor's in Business/Supply Chain
Technologies
SAP, Microsoft Excel
Responsibilities
Supervise daily warranty operations and team performance; Review and approve warranty claims per policy; Analyze costs, trends, and failure patterns; Ensure compliance with warranty procedures and audit requirements; Support root cause analysis and corrective actions; Prepare management reports and support warranty recovery activities.
Seniority
Senior, hands-on IC
