Warranty Care Specialist
On-site
Core
Resolve post-sale customer requests, complaints, and disputes for warranty products while analyzing claims trends to drive continuous improvement.
Role type
Warranty Care Specialist (Quality & Engineering)
Builds
Customer satisfaction and containment actions for industrial equipment
Domain
Industrial manufacturing (Switchgear and Circuit Breakers)
Deliverable
client delivery
Required skills
SAP, 8D problem solving, ISO auditing, 10CFR Appendix B knowledge, Switchgear and Circuit Breakers experience
Preferred skills
Industrial or Electrical Engineering degree
Responsibilities
Resolve customer claims and disputes, track disputes for faster resolution, coordinate containment actions and financial adjustments, archive claim documentation, report on warranty cost KPIs, analyze claims trends to identify repetitive failures
Seniority
Mid-level IC