EUC Infrastructure Support Engineer
Core
Supporting IT services and infrastructure for Team Members across the Americas region, managing PC, mobility, server, and network systems while ensuring PCI-DSS compliance.
Role type
Mid-level infrastructure support engineer
Builds
End-user compute environment, user accounts, and deployment processes
Domain
IT Infrastructure / Enterprise Support
Required skills
PC and network troubleshooting, server maintenance, backup verification, user account management, Microsoft Office 365 support, MDM technology, VPN management, intrusion detection monitoring, documentation, process improvement
Preferred skills
Spanish or Portuguese language, MAC enterprise support, Avaya VOIP, AWS/Azure foundations, Microsoft Certified Professional, ITIL Foundations, CompTIA A+/Network+, HDI certifications
Technologies
Microsoft Office 365, Exchange, MDM, Avaya VOIP, Omni Channel, AWS, Azure, ITSM tools, intrusion detection systems, virus scanning applications
Responsibilities
Respond to user service requests and troubleshoot incidents, manage day-to-day incidents using ITSM tools, verify scheduled backups, install and support Microsoft Office applications, perform basic PC/network/mobility troubleshooting, maintain local servers and system backups, create and maintain user accounts and permissions, develop and lead training programs, contribute to Knowledge Base and user guides
Seniority
Mid-level, hands-on IC