Installed Base Manager
Core
Lead the strategic implementation and optimization of ServIS within global service operations, driving service transformation and process excellence.
Role type
Senior IC Installed Base Manager (Service Operations)
Builds
Global service solutions and operational efficiency for industrial customers
Domain
Industrial services / Electrical equipment / IT Service Management
Required skills
Installed Base management, Business Process Management, IT project implementation, ServIS implementation, SAP, Salesforce, Data management, Data quality monitoring, Stakeholder engagement, Organizational change management
Preferred skills
Project Management certification, Six Sigma, Lean methodologies, Gate Model
Technologies
ServIS, SAP, Salesforce
Responsibilities
Define IB management strategy and governance framework; Lead IB processes and tools including ERP-to-ServIS integration; Define product data requirements and manage master data migration; Monitor and improve IB data quality and track KPIs; Coordinate with global and local IB teams and manage site access.
Seniority
Senior, hands-on IC