Help Desk Tech
Core
First-level support for franchise-facing technology, resolving end-user issues via phone, email, and chat while ensuring timely resolution and accurate documentation.
Role type
Help Desk Technician (Level 1 Support)
Builds
Support services for Neighborly franchise brands
Domain
Home and business services technology support
Required skills
Windows 10+ environment knowledge, web browser troubleshooting, software diagnostic skills, ticketing system usage, SLA adherence
Preferred skills
Intuit QuickBooks Online knowledge, Point-of-Sale systems knowledge
Technologies
Windows 10, Google Chrome, Microsoft Edge, ticketing systems, GoToMeeting
Responsibilities
Respond to support requests via phone, email, or chat; diagnose and resolve technical issues; document support requests and resolutions; assist with testing and documentation of new products
Seniority
Individual Contributor, Entry to Mid-level