Help Desk Tech
Core
First-level support for franchise-facing technology, providing product training and resolving technical issues for Neighborly's home and business service brands.
Role type
Help Desk Technician (Level 1 Support)
Builds
Internal and external customer support workflows for franchise brands
Domain
Home services / Franchise technology support
Deliverable
client delivery
Required skills
software troubleshooting, Windows 10+ environment knowledge, web browser management, ticketing system usage, diagnostic and analytical skills
Preferred skills
QuickBooks Online familiarity, Point-of-Sale system knowledge, documentation skills
Responsibilities
Respond to support requests via phone, email, or chat; maintain accurate records of support requests and resolutions; ensure timely issue resolution per SLA; assist with testing and documentation of new products
Seniority
Individual Contributor, entry to mid-level
