Global Manager Processes & Tools at ABB Robotics
Core
Lead a global team to harmonize, standardize, and continuously improve service processes and supporting applications for ABB Robotics Customer Service.
Role type
Senior Global Manager, Business Architect & Process Lead
Builds
Scalable, efficient, and customer-centric service operating models and digital tools
Domain
Robotics industry, Global Service Operations, Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business Architecture, Process Design, Global Transformation Leadership, Change Management, Stakeholder Management, Service Strategy Execution, Application Landscape Knowledge, Data Flow Management, HSE Integration, Strategic Planning
Preferred skills
Experience in matrix organizations, Hands-on execution approach
Technologies
None explicitly listed
Responsibilities
Lead design and implementation of global service processes and applications; Act as a hands-on Business Architect aligning processes with value streams; Translate strategy into scalable processes; Guide global deployment and adoption of improvements; Embed Health, Safety & Environment requirements in processes
Seniority
Senior, hands-on IC with global leadership scope