Senior Manager, AI and Automation, Global Business Systems
Core
Define and execute AI, automation, and digital transformation strategy to improve customer experience, employee productivity, and operational efficiency across Global Services.
Role type
Senior Manager, AI and Automation Strategy & Delivery
Builds
AI-enabled solutions, automation platforms, and process optimization initiatives for CRM, service operations, and customer-facing technologies.
Domain
Healthcare technology / Robotic surgery / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
AI strategy, automation roadmap planning, process transformation, stakeholder management, vendor management, team leadership, business case development, regulatory compliance (GxP, CSV), data governance
Preferred skills
Generative AI, machine learning, RPA, predictive analytics, Lean Six Sigma, Agile, Project Management
Technologies
Generative AI, machine learning, RPA, predictive analytics, CRM, workflow automation
Responsibilities
Develop multi-year AI and Automation roadmap; Lead process improvement initiatives to reduce manual effort; Oversee delivery of AI-enabled solutions; Create governance processes for AI initiatives; Promote data-driven decision making; Build and lead a high-performing team of AI and Automation professionals
Seniority
Senior, hands-on IC with leadership responsibilities
