Data Center COE Operations Manager
Core
Leading day-to-day service activities and strategy for the Data Center Services Center of Excellence, ensuring operational excellence and customer satisfaction in the US field service segment.
Role type
Senior Operations Manager, Data Center Services
Builds
Field service operations, surge teams, and end-to-end service delivery for data center clients.
Domain
Electrical industry / Data Center infrastructure / Field Services
Deliverable
client delivery
Required skills
Data center start-up and commissioning strategies, field service personnel development, resource planning, workload balancing, HSE compliance, leadership, technical understanding of power delivery equipment (transformers, switchgear, breakers, relays), interpreting engineering drawings.
Preferred skills
Knowledge of MS suite, Google suite, SAP, project issue resolution software (BIM, Compass, CxAlloy, Procore), continuous improvement methodologies.
Technologies
MS Project, Google Sheets, Google Docs, Google Drive, Google Slides, SAP, BIM, Compass, CxAlloy, Procore
Responsibilities
Improving service availability, quality, and customer experience; developing and implementing field service strategy; driving continuous improvement and KPI-based performance management; managing resource planning and compliance; overseeing Surge Team operations; providing leadership and coaching to Field Service Engineers/Technicians; collaborating across teams to resolve technical issues and support project execution.
Seniority
Manager, strategic leadership & operational execution