Application Support Specialist
Core
Provides technical and functional support for software applications and integrations (Legal Applications, JIRA, Confluence, GitHub), ensuring smooth operation and timely issue resolution.
Role type
Application Support Specialist
Builds
Reliable and high-quality application experience for end-users
Domain
IT Operations / Software Support
Required skills
Troubleshooting application issues, ITSM tools usage, Version control platforms, SDLC processes, Log analysis, Diagnostic tools, Scripting, System monitoring, SOP maintenance, User training
Preferred skills
Data fixes, Back-end adjustments, Clinical or specialised business applications, Software security, Compliance standards
Technologies
JIRA, Confluence, GitHub, Legal Applications
Responsibilities
Troubleshoot and resolve user enquiries for software applications, Monitor application performance, Collaborate with developers and system administrators, Maintain SOPs and user guides, Conduct user training sessions, Recommend system improvements
Seniority
Individual Contributor
