Senior Analyst - Service Delivery
Core
Provide Tier 2 Payroll Inquiry and Transaction Support, resolving complex HR-related issues like missing hours, incorrect deductions, and tax discrepancies via ServiceNow and Workday.
Role type
Senior Payroll Analyst (Service Delivery)
Builds
Accurate payroll resolutions and employee trust
Domain
Healthcare / Payroll Operations
Deliverable
client delivery
Required skills
Payroll processes, Workday, ServiceNow, Excel, analytical problem-solving, regulatory compliance
Preferred skills
Payroll certification, global payroll context
Technologies
ServiceNow, Workday, MS Office
Responsibilities
Handle Tier 2 complex Payroll HR-related issues and elevations; Monitor payroll ticket queues and manage escalations; Partner with stakeholders to resolve issues and improve processes; Provide training to Tier 1 support; Support new hire and term processing; Maintain knowledge management articles; Ensure adherence to SLAs and payroll regulations.
Seniority
Senior, hands-on IC
