Client Operations- Accounts Executive
Core
Primary point of contact for handling client complaints and disputes, ensuring root cause analysis, fair resolution, and adherence to strict SLAs.
Role type
Client Operations Accounts Executive
Builds
Dispute resolution outcomes and client satisfaction reports
Domain
Travel benefits and loyalty services
Deliverable
client delivery
Required skills
complaint management, SLA monitoring, root cause analysis, data consolidation and reporting, invoice reconciliation, contractual obligation understanding, advanced Excel skills
Preferred skills
banking or finance experience, second European language proficiency
Responsibilities
Investigate client complaints and disputes, track case progress to meet deadlines, analyze complaint trends to recommend process improvements, ensure compliance with regulatory requirements, maintain accurate documentation of cases and outcomes
Seniority
Individual Contributor