Registration Assistant
Core
Support the delivery of the Registration Service by providing timely and accurate certified copy certificates of registered life events (birth, death, marriage/civil partnership) and acting as a first point of contact for customers.
Role type
Administrative and customer service assistant in public sector registration
Builds
Certified copies of life event certificates, marriage registers, and electronic records
Domain
Public administration / Civil registration
Required skills
Customer service, attention to detail, legal documentation handling, IT proficiency, numeracy, communication
Preferred skills
Ability to work in a busy team, sensitivity to diverse customer needs, flexibility for weekend work
Technologies
Computer systems, databases
Responsibilities
Issue certified copies of birth, death, and marriage certificates; register marriages at approved venues; collect fees and record transactions; input data into computer systems; provide advice and guidance to customers; safeguard against fraudulent activity; liaise with staff and customers for ceremonies.
Seniority
Entry-level to Junior
