Customer Service Advisor
Core
Assess and settle dental insurance claims promptly while providing excellent customer service across phone, email, and digital channels.
Role type
Customer Service Advisor (Claims & Support)
Builds
Seamless customer experience for dental insurance claims and queries
Domain
Financial Services / Insurance / Travel Benefits
Deliverable
client delivery
Required skills
Customer-facing experience, verbal and written communication, CRM proficiency, attention to detail, time management, regulatory compliance adherence
Preferred skills
Experience in contact centre environments, ability to remain calm under pressure, proactive mindset, willingness to learn in regulated environments
Responsibilities
Handle inbound and outbound customer interactions across voice, email, and digital channels; Resolve customer queries and complaints effectively; Deliver claim outcomes through clear, empathetic conversations; Accurately log and update customer interactions in the CRM system; Follow standard operating procedures and adhere to regulatory and compliance requirements; Escalate complex or sensitive issues to the Front Office Team Leader; Meet or exceed individual performance targets including quality, productivity, and customer satisfaction
Seniority
Individual Contributor