Caseworker
Core
Provide trauma-informed case management and direct support services to recently arrived refugees and immigrants to meet basic needs and achieve self-sufficiency.
Role type
Senior IC caseworker (humanitarian services)
Builds
Self-sufficiency plans and service delivery for new arrivals
Domain
Humanitarian aid / Refugee resettlement
Deliverable
client delivery
Required skills
Case management, needs assessment, service coordination, advocacy, program compliance, data entry, relationship building, problem-solving, time management
Preferred skills
Social work degree, experience with refugee/immigrant populations, multi-cultural communication, Microsoft Office proficiency, driving large vehicles
Technologies
Microsoft Office (Word, Excel, Outlook), client databases
Responsibilities
Coordinate pre- and post-arrival services including housing, food, and medical care; conduct intake assessments and develop self-sufficiency plans; monitor client progress and address challenges; document client interactions and input data into databases; collaborate with partner organizations and internal teams; perform field-based tasks including home visits, airport pick-ups, and transporting clients and materials.
Seniority
Mid-level, hands-on IC