Helpdesk Facilitators-5
Core
Operate an Information Helpdesk to provide accurate, timely, and people-centered information and referrals to community members affected by conflict and disaster.
Role type
Helpdesk Facilitator (Humanitarian Information Services)
Builds
Information services and referral pathways for displaced and vulnerable populations
Domain
Humanitarian aid / Social services / Community protection
Deliverable
client delivery
Required skills
Information verification, client-centered communication, data documentation, stakeholder coordination, protection risk identification, confidentiality management, community outreach support
Preferred skills
Local government service knowledge, digital data collection platform usage, experience with vulnerable/displaced communities, field travel adaptability
Technologies
Microsoft Office (Word, Excel), MIS systems
Responsibilities
Respond to information requests and provide verified service details, coordinate with service providers to update referral directories, document interactions and feedback accurately, identify information gaps and emerging concerns, recognize protection risks and escalate to caseworkers, support community outreach and awareness activities
Seniority
Junior to Mid-level, hands-on IC