Technical Program Manager, Enterprise Applications
Core
Manage system enhancement and integration projects primarily within the ServiceNow platform to advance the organization's future state IT support model.
Role type
Senior Technical Program Manager (Enterprise Applications)
Builds
Enterprise application enhancements, system integrations, and IT support solutions
Domain
Humanitarian aid / Non-profit / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, Agile/Scrum facilitation, system integration, cross-functional team leadership, technical documentation, project management tools (Jira, Azure DevOps), system architecture knowledge, risk management
Preferred skills
NGO experience, global humanitarian aid programming knowledge (supply chain, procurement)
Technologies
ServiceNow, Jira, Monday.com, MS Azure DevOps, Visio, PowerPoint, Excel
Responsibilities
Manage design and delivery of ServiceNow enhancements and integrations, coordinate release schedules, facilitate Agile scrum duties, translate business requirements into technical specifications, manage cross-system dependencies and integration risks, maintain technical documentation, support vendor and third-party integration partners
Seniority
Mid-Senior, hands-on IC
