Intake Coordinator
Core
Coordinate pre-arrival case preparation, assign cases to caseworkers, and oversee a team providing resettlement services to refugees and immigrants to support self-sufficiency.
Role type
Senior IC intake and caseload management coordinator
Builds
Resettlement service plans and client self-sufficiency pathways
Domain
Humanitarian aid / Refugee resettlement
Deliverable
client delivery
Required skills
Case management, team supervision, program compliance, resource development, stakeholder liaison, data entry
Preferred skills
Bilingual ability (Spanish, Dari, Swahili, Kinyarwanda, Arabic, French), experience with vulnerable populations
Technologies
Microsoft Office (Word, Excel, Outlook)
Responsibilities
Coordinate pre-arrival case preparation and liaise with processing departments; assign cases to caseworkers and ensure timely provision of core services; oversee a team of caseworkers including daily oversight, delegation, and performance evaluation; assess and monitor client progress and modify service plans; ensure compliance with donor and organizational reporting requirements.
Seniority
Senior, hands-on IC with team leadership