Global IT Operations Manager
Core
Lead day-to-day IT operations across global offices, ensuring reliable technical support, operational excellence, and a positive end-user experience.
Role type
Senior IT Operations Manager
Builds
Internal and external service desk resources, Microsoft 365 adoption, ITIL-aligned service delivery, secure and scalable technology solutions
Domain
Industrial / Enterprise IT Operations
Required skills
IT service desk management, ITIL practices, Microsoft 365 administration, enterprise networking architecture, endpoint management, disaster recovery planning, vendor relationship management
Preferred skills
Freshservice administration, geographically distributed team support
Technologies
Microsoft 365, Copilot, Teams, SharePoint, Outlook, Power BI, Freshservice, Active Directory
Responsibilities
Lead, train, and mentor IT service desk staff; Develop and maintain IT support policies and ITIL-aligned processes; Monitor service desk performance metrics; Drive implementation and support of Microsoft 365 tools; Provide end-user training and documentation; Identify opportunities to automate support workflows; Manage endpoint hardware and software lifecycles; Partner with Information Security on compliance and protection; Support network and infrastructure initiatives; Support disaster recovery and business continuity readiness
Seniority
Senior, hands-on IC with management responsibilities