Customer Service and Logistic Specialist
Core
Central point of contact for customers, transportation partners, and internal stakeholders in the French market, managing order fulfillment, shipping, invoicing, and logistics operations.
Role type
Customer Service & Logistics Specialist
Builds
Order management and logistics operations for the French market within the European region
Domain
Industrial water treatment / Logistics / Customer Service
Deliverable
product features
Required skills
Order management, ERP system usage, shipping coordination, export documentation, returns processing, KPI monitoring, data accuracy
Preferred skills
International logistics experience, process improvement, cross-functional collaboration
Technologies
ERP systems, Microsoft Office
Responsibilities
Manage complete order fulfillment process from entry to delivery tracking; Maintain customer master data and documentation; Coordinate domestic and international shipments with carriers; Handle returns and customer claims; Prepare shipping and export documentation; Monitor KPIs like OTIF and prepare reports; Collaborate with Operations and Finance teams
Seniority
Individual Contributor, 2+ years experience
