Pro Services Support Technician
Core
Provide multi-channel technical support, troubleshooting, system sizing, and product quotes for residential and commercial water treatment systems.
Role type
Pro Services Support Technician
Builds
Supports dealer, wholesale, and retail channels for water softening and drinking water solutions.
Domain
Water treatment / Home appliances
Deliverable
client delivery
Required skills
water treatment installation and servicing, technical support for in-home services (HVAC, plumbing, electrical), problem prioritization, computer skills
Preferred skills
WQA Certification, 2+ years water treatment installation and servicing experience, 2+ years technical support for in-home services
Responsibilities
Provide phone, email, and chat technical support and troubleshooting; Assist in troubleshooting Wi-Fi connected systems; Track and alert on quality control issues; Assist quality control and product development with new products; Provide support for new technicians and customer service representatives; Assist in developing knowledge articles related to product support issues.
Seniority
Individual Contributor
