Director of Aftermarket
Core
Leading technical customer service, service & repair, parts room, and dealer/distributor development teams to achieve financial, growth, and operational goals for the aftermarket.
Role type
Director of Aftermarket Operations
Builds
Multi-site parts, service, and distributor operations
Domain
Industrial manufacturing (Trailer, Truck Body, Motor Vehicle)
Deliverable
client delivery
Required skills
Dealer/distributor relationship management, strategic planning, leadership and coaching, continuous improvement (Lean, 80/20, Theory of Constraints), operations management, safety culture development, performance management, supply chain coordination, problem solving, reading technical documents
Preferred skills
Experience with feed transportation equipment market share growth
Technologies
Lean Manufacturing, 80/20, Theory of Constraints
Responsibilities
Develop long-term strategic and annual operating plans for Service and Parts organization, deliver on Service/Parts/Dealer targets, provide direction and coaching to parts/service leaders, coordinate parts/service order scheduling, champion continuous improvement culture, attract and retain key dealer/distributors, ensure service work and parts shipments meet specification, enhance customer satisfaction through on-time delivery, identify new business opportunities, maintain associate communication and morale
Seniority
Director, strategic leadership & multi-site operations