Transactions Quality Specialist
Core
Identify, investigate, and resolve transaction discrepancies to protect commercial performance and prevent financial losses.
Role type
Transactions Quality Specialist (Finance Operations)
Builds
Accurate transactional data and resolved dispute cases
Domain
Travel technology / Payments / Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
transaction quality, reconciliations, discrepancy investigation, root-cause analysis, evidence gathering, dispute prevention, financial impact assessment, data analysis, process improvement
Preferred skills
automation initiatives, operational risk management
Technologies
Microsoft Excel, Microsoft 365, operational systems, workflow tools, dashboards, transaction management platforms
Responsibilities
Monitor and manage transaction quality alerts; investigate discrepancies (booking, rate, commission, data); resolve issues to prevent disputes and chargebacks; escalate material risks; collaborate with suppliers, clients, and internal teams; maintain case records and financial impact assessments; identify recurring issues for process improvement; support governance and audit requirements; analyze transaction quality metrics; recommend process and automation improvements.
Seniority
Mid-level, hands-on IC