Advising, Counseling & Career Center Customer Service Specialist / Customer Service Special Senior
Core
Deliver high-quality customer service to prospective, current, and returning students via virtual and on-campus channels, providing essential information, referrals, and crisis support.
Role type
Senior Customer Service Specialist (Education)
Builds
Student support services, departmental operations, and administrative workflows
Domain
Higher Education / Student Services
Deliverable
dashboards & analysis
Required skills
Business English writing and editing, Office software (Microsoft Suite), CRM and Student Information Systems, Customer service, Data entry, Document imaging, Case management, Conflict resolution, Privacy compliance
Preferred skills
Experience in educational or mental health settings, Leadership and training experience, Multilingual proficiency (Spanish or Somali)
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