Customer Service Specialist, Intermediate - Admissions Support Specialist
Core
Greet guests and provide front-line customer service at the Welcome Center desk, managing enrollment services requests and assisting students with admissions, advising, and financial aid questions.
Role type
Intermediate Customer Service Specialist (Admissions Support)
Builds
Front-line support for student admissions and enrollment processes
Domain
Higher Education / Admissions
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, data entry, word processing, phone etiquette, email correspondence
Preferred skills
Higher education experience, CRM system usage, knowledge of data privacy laws (FERPA), critical thinking
Responsibilities
Serve as Welcome Center staff and call center attendant, provide administrative support to the Admissions department, offer back-up support for the Admissions Specialist and Testing Center
Seniority
Intermediate, hands-on IC