Information Technology Spec 3 - Business Systems Specialist
Core
Provides support for Student products within the Minnesota State enterprise application suite through incident management, business process guidance, software maintenance, documentation, testing, and training.
Role type
Business Systems Specialist (End-User Support)
Builds
Administrative business processes for 250,000 students and employees across 34 state colleges and universities
Domain
Higher Education / Student Information Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-user support for web-based and client-server business applications, business software documentation, business requirements analysis, application software testing, training delivery for business systems, relational database access for data integrity issues, MS Office suite proficiency
Preferred skills
SQL, query and reporting tools (MS Access, Toad, Hyperion/Brio), SharePoint, Adobe Connect, Cascade, CRM or incident management tools, enterprise application system support, formal presentation to business audiences, skill gap assessment and training design, higher education student systems experience
Technologies
Windows O/S, web browsers, SQL, MS Access, Toad, Hyperion/Brio, SharePoint, Adobe Connect, Cascade
Responsibilities
Manage incidents for student products, provide business process guidance, maintain application software, create technical documentation, test software for defects, deliver training to users, access databases to identify data integrity issues
Seniority
Mid-level, hands-on IC