Business Solution Analyst (Information Technology)
Core
Configure SaaS and commercial off-the-shelf applications, re-engineer business processes, and own reporting/visualization layers for university platforms.
Role type
Business Solution Analyst (IT)
Builds
University information systems, specifically career, faculty, and events platforms (12Twenty, Handshake, Faculty Success, 25Live)
Domain
Higher Education / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
requirements gathering, process re-engineering, test case design, automated testing, data visualization, vendor management, SQL, PowerBI/Tableau
Preferred skills
SQL Server, higher education domain knowledge
Technologies
12Twenty, Handshake, Faculty Success, 25Live, PowerBI, Tableau, SQL Server, JIRA
Responsibilities
Conduct user interviews to define project scope and objectives; create test strategies and plans; execute functional and technical tests; manage defects and track testing status; configure SaaS applications and re-engineer business processes; own reporting and visualization layers using PowerBI or Tableau; serve as primary relationship manager for platform vendors.
Seniority
Mid-level, hands-on IC