Head of IT & Operations
Core
Leading Operations and Technology functions for Old Mutual in Eswatini, including IT, Digital, Data, Marketing, and Enterprise Projects to drive business growth and operational efficiency.
Role type
Senior IC Head of IT & Operations
Builds
Country IT services, digital channels, data pipelines, and operational support aligned to group standards.
Domain
Financial Services / IT Operations & Digital Transformation
Required skills
IT service delivery, technology risk management, digital transformation, vendor management, budget ownership, business continuity planning, enterprise project delivery, data analytics, stakeholder alignment
Preferred skills
AI/advanced analytics use cases, engineering governance, platform guardrails, regulatory compliance, team leadership
Technologies
M365, hybrid standards, ITSM, cloud governance
Responsibilities
Manage local vendor relationships and performance; Own execution of all technology initiatives in Eswatini; Act as trusted advisor to Country Executive team on technology investments; Manage Customer affairs including customer servicing and marketing; Ensure compliance with local regulations and group security policies; Lead and develop the Eswatini IT function including digital, data, and engineering teams
Seniority
Senior, hands-on IC
