OMF Client Relations Consultant (Bronkhorstspruit)
Core
Provide positive customer experiences by managing orders, resolving issues, and developing relationships with potential and existing customers.
Role type
Client Relations Consultant
Builds
Customer relationships and order fulfillment
Domain
Financial Services / Customer Service
Deliverable
client delivery
Required skills
Consultative Selling, Customer Complaint Management, CRM Software, Customer Service, Data Management, Probing Questions, Upselling
Responsibilities
Record and process customer orders, Respond to basic and advanced customer issues, Make calls to allocated potential customers to develop relationships, Enter relevant information into the CRM system, Interview customers to clarify requirements, Provide exceptional service to encourage renewals