Team Leader: Financial Changes
Core
Lead a team to manage end-to-end financial servicing journeys, design customer/adviser processes, and drive operational improvements in financial transactions and policy servicing.
Role type
Senior Team Leader, Financial Operations & Process Improvement
Builds
Financial servicing processes, customer/adviser journeys, operational governance frameworks, and continuous improvement initiatives.
Domain
Financial Services / Insurance Operations / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process mapping, RACI frameworks, Agile methodologies, data analysis, risk mitigation, stakeholder engagement, change management, operational governance, KPI monitoring, regulatory compliance
Preferred skills
Six Sigma, Lean, Project Management, AML/FATCA/CRS knowledge, digital transformation, automation
Technologies
Agile tools, operational data systems, reporting platforms
Responsibilities
Lead, coach, and develop high-performing servicing teams; Design and improve customer and adviser journeys; Monitor operational KPIs and service performance; Drive automation and Straight Through Processing (STP); Ensure compliance with Namibia legislative and regulatory requirements; Resolve complex operational escalations; Facilitate operational governance forums and stakeholder engagements.
Seniority
Senior, hands-on IC with team leadership