Team Leader: NARAF Death Claims
Core
Lead the end-to-end administration of NARAF and Section 37C death claims, overseeing investigation, assessment, adjudication, and distribution of death benefits in compliance with South African legislation.
Role type
Senior Team Leader, Claims Administration (Death Benefits)
Builds
Accurate, compliant death benefit payments and distributions for pension fund beneficiaries
Domain
Insurance / Pension Fund Administration / Legal Compliance (South Africa)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Claims Management, Insurance Claims Investigations, Financial Auditing, Data Compilation, Policies & Procedures, Action Planning
Preferred skills
Pension Fund Administration, Employee Benefits, Legal Compliance, Risk Management, Process Automation
Technologies
CRM systems, Case Management Systems, Audit Tools
Responsibilities
Oversee investigation, assessment, adjudication, and distribution of death benefits; Manage identification, tracing, and verification of beneficiaries and dependants; Review and monitor complex death claim cases, disputes, appeals, and escalations; Provide technical guidance and support to claims administrators and specialists; Engage with trustees, beneficiaries, attorneys, employers, intermediaries, regulators, and other external stakeholders; Build, lead, coach, and develop a high-performing claims team; Ensure compliance with Section 37C of the Pension Funds Act and all relevant legislative requirements.
Seniority
Senior, hands-on IC with team leadership