Specialist, Policy Services
Core
Drive business transformation and operational excellence in Life Operations through projects, process improvements, digitalisation, and data-driven insights.
Role type
Senior business analyst / operations strategy specialist
Builds
Scalable solutions for customer experience, efficiency, and business outcomes
Domain
Life Insurance Operations / Digital Transformation
Deliverable
dashboards & analysis
Required skills
Business analysis, process improvement, data analysis, stakeholder management, project planning, change management, requirement gathering, solution evaluation, reporting
Preferred skills
Knowledge of policy administration systems (Integral Life/Life400/AS400), predictive analytics, Databricks, Tableau, Power BI
Technologies
Databricks, Tableau, Power BI, Integral Life (Life400/AS400)
Responsibilities
Lead strategic initiatives and process improvements; Partner with stakeholders to identify optimization and automation opportunities; Gather and document scalable business and system requirements; Evaluate solution options balancing business value and technical feasibility; Lead requirement reviews and delivery against milestones; Support project planning, resource management, and change management; Analyse operational and customer data to identify trends and risks; Develop dashboards and actionable recommendations
Seniority
Mid-to-Senior, hands-on IC
