Claims Manager
Core
Manage the end-to-end processing and release of insurance claims to ensure timely, efficient, and high-quality service delivery.
Role type
Claims Manager (Team Lead)
Builds
Claims processing workflows and customer resolution outcomes
Domain
Insurance / Claims Operations
Required skills
Claims processing, team supervision, performance management, risk control, process improvement, stakeholder communication, data governance, regulatory compliance, MS Office proficiency
Preferred skills
Change management, automation initiative support, cross-functional collaboration
Responsibilities
Supervise claims team operations and ensure timely processing within SLAs; Review and decide on complex claims cases within authority limits; Monitor process bottlenecks and recommend improvements; Manage performance evaluations and upskilling for team members; Oversee adherence to risk controls and regulatory standards; Lead initiatives to improve operational efficiency and customer experience.