IT Field Service Specialist II
Core
Provide intermediate to advanced desk-side technical support, manage client equipment lifecycle, and execute ITIL processes for user-facing technologies in a manufacturing facility.
Role type
Senior IC IT Field Service Specialist
Builds
User productivity devices, secure solutions, and conference room infrastructure
Domain
Manufacturing / IT Operations
Required skills
Desktop support, asset management, ITIL processes, security patching, printing/scanning solutions, Oracle R12 support, Active Directory, SCCM, InTune, TCP/IP, LAN/WAN, VPN, Access databases, conference room equipment support
Preferred skills
Warehouse/manufacturing IT experience, Microsoft Windows 10/11, Office365, ServiceNow, CompTIA A+/Net+ certifications, Oracle R12 application systems
Technologies
Windows 10/11, Office365, Active Directory, Exchange, SCCM, InTune, Oracle R12, ServiceNow, TCP/IP, VPN
Responsibilities
Provide desk-side technical support for workstations, laptops, printers, tablets, and mobile devices; Manage client equipment lifecycle from purchase to retirement; Execute IT Cyber Security plan through patching and event response; Deploy and manage printing and scanning solutions; Support integrated audio and video conference room equipment; Execute Incident, Change, and Root cause ITIL processes; Act as on-site smart hands for network and server teams.
Seniority
Senior, hands-on IC