AWS Connect Associate Director
Core
Lead enterprise-scale Amazon Connect implementations, cloud contact center modernization, conversational AI, and intelligent automation initiatives for clients.
Role type
Associate Director, Technology Consulting (Cloud & Contact Center)
Builds
Cloud-based customer experience solutions and modernized contact center environments
Domain
Financial services consulting, Cloud Infrastructure, Contact Center Operations
Required skills
Amazon Connect architecture, Java (Spring Boot, AWS SDK), Python (Boto3, AWS SDK), Terraform, AWS Lambda, Amazon Lex, Contact Center Telephony (SIP, PSTN), CI/CD pipelines, Enterprise Contact Center Migration, Regulatory Compliance (PCI-DSS, SOC 2, GDPR)
Preferred skills
AWS Certified Solutions Architect Professional, AWS Certified DevOps Engineer Professional, AWS Specialty Certifications
Technologies
Amazon Connect, Spring Boot, AWS SDK, Boto3, Terraform, AWS Lambda, Amazon Lex, Amazon Polly, Amazon Kinesis, Amazon DynamoDB, AWS Step Functions, Amazon SageMaker, AWS CDK, CloudFormation
Responsibilities
Lead complex engagements and modernize legacy contact center environments, strengthen executive client relationships, drive business development and practice growth, guide organizations through large-scale transformation programs, integrate product solutions to improve client service capabilities, translate client challenges into new project proposals
Seniority
Senior, hands-on IC with leadership responsibilities
