Sr. Specialist Customer Support
Core
Serve as a primary point of contact for customers regarding order fulfillment, administrative inquiries, billing discrepancies, and inventory issues while ensuring accurate order management and timely resolution.
Role type
Senior Specialist Customer Support & Operations
Builds
Accurate order processing, resolved billing issues, optimized inventory levels, and improved operational processes.
Domain
Supply Chain / Operations / Customer Support
Required skills
Order management, Billing operations, Inventory management, Data analysis, Problem solving, Process improvement, Cross-functional collaboration, Microsoft Excel proficiency
Preferred skills
ERP systems (SAP, Oracle, D365), Order-to-cash processes, Manufacturing industry experience
Responsibilities
Create and manage customer orders and quotations, Investigate and resolve billing discrepancies, Monitor aged Work-in-Process (WIP) and inventory issues, Analyze operational data to recommend corrective actions, Partner with Finance teams for cash management, Support process improvement initiatives
Seniority
Senior, hands-on IC