Sr. Specialist, Customer Service
Core
Serve as a primary point of contact for customers regarding order fulfillment, administrative inquiries, billing discrepancies, and inventory-related issues to ensure accurate order management and timely resolution.
Role type
Senior Customer Service Operations Specialist
Builds
Customer fulfillment operations, order-to-cash processes, and inventory management workflows
Domain
Semiconductor manufacturing / Supply Chain / Operations
Required skills
Order management, billing operations, inventory management, data analysis, process improvement, cross-functional collaboration, ERP proficiency, Microsoft Excel
Preferred skills
SAP/Oracle/D365 experience, order-to-cash process knowledge, manufacturing industry background
Responsibilities
Manage customer orders and quotations with high accuracy; investigate and resolve billing discrepancies and transactional issues; monitor aged Work-in-Process (WIP) and inventory issues; analyze operational data to identify trends and recommend corrective actions; partner with Finance teams to support cash management and revenue recognition; implement process improvements to enhance operational efficiency.
Seniority
Senior, hands-on IC