Konsultant Centrum Kontaktu
Core
Execute inbound and outbound customer service tasks including order fulfillment support, product information, complaint resolution, market research, and customer outreach for Sanoma Learning's K12 education products.
Role type
Customer Service Consultant
Builds
Customer support workflows, market research data, and customer engagement campaigns
Domain
Education technology / K12 learning services
Deliverable
client delivery
Required skills
Inbound call handling, outbound sales outreach, order fulfillment tracking, complaint resolution, market research, technical support for multimedia products
Responsibilities
Receiving and monitoring order fulfillment inquiries, providing product and campaign information, resolving customer complaints and returns, conducting market research studies, inviting customers to meetings
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