Patient Financial Services I - Representative - PT - Afternoons - MHM
Core
First point of contact for patients and guarantors to gather demographic, financial, and insurance eligibility information, verify coverage, and collect out-of-pocket payments.
Role type
Patient Financial Services Representative
Builds
Patient payment collections and insurance verification workflows
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Insurance verification, payment collection, regulatory form processing, patient interviewing, appointment scheduling, data entry
Preferred skills
Hospital or medical office experience, customer service experience
Responsibilities
Verify insurance benefits and confirm active coverage; collect patient out-of-pocket responsibility; obtain signatures for consent and regulatory forms; interview patients to obtain identification and financial data; schedule walk-in appointments; perform patient discharge functions including appointment scheduling and referrals; prepare and balance daily payment deposits.
Seniority
Entry-level, individual contributor