Customer Service Coordinator
Core
Provide after-sales customer service, manage service work orders, and ensure equipment performance and technical reliability for Baxter's medical products.
Role type
Customer Service Coordinator (after-sales support)
Builds
Service work orders, repair quotations, and preventative maintenance plans for medical equipment
Domain
Healthcare / Medical Equipment
Deliverable
product features
Required skills
Customer service, technical troubleshooting, documentation, process management, time management
Preferred skills
Process improvement identification, multi-tasking
Responsibilities
Answer customer inquiries via phone and email, document complaints and service notifications, create service work orders, process supply and service requests, provide repair quotations, manage service contracts and preventative maintenance plans