Customer Service Representative
Core
Handling customer orders, returns, and pricing adjustments via JDE/SAP systems; managing customer complaints and delivery schedules.
Role type
Customer Service Representative (Order Management)
Builds
Order entry, delivery data registration, and customer satisfaction improvements
Domain
Healthcare / Supply Chain
Required skills
Order entry, JDE/SAP system usage, customer complaint handling, delivery scheduling, regulatory compliance, data registration
Preferred skills
Project participation, cost reduction initiatives, cross-functional support
Responsibilities
Receive and enter customer orders into base systems; handle returns and pricing adjustments; collect and register delivery destination data; register sales data and customer address information; respond to customer complaints and irregular cases; guide customers on delivery schedules; contribute to CS KPIs by executing accurate business processes; participate in system upgrades and new projects; support cost reduction and sales-related projects.
