Patient Care Coordinator
Core
First point of contact for patients, managing registration, scheduling, insurance verification, and financial processing in a physical therapy practice.
Role type
Patient Care Coordinator
Builds
Patient intake workflows, appointment schedules, and insurance authorization tracking
Domain
Healthcare / Physical Therapy
Deliverable
client delivery
Required skills
patient registration, appointment scheduling, insurance verification, prior authorization tracking, payment processing, data entry, EMR proficiency
Preferred skills
medical front office experience, insurance benefits knowledge, Microsoft Office proficiency
Responsibilities
Register new patients and collect demographic/insurance/financial data; Schedule and confirm appointments; Verify insurance eligibility and benefits; Obtain and track prior authorizations; Collect copayments and process payments; Communicate with therapists regarding scheduling and patient concerns; Answer phones and respond to patient inquiries