Service Delivery Administrator
Core
Administrative support for the Forwards team, managing orders, customer queries, and operational documentation for a healthcare distribution site.
Role type
Service Delivery Administrator
Builds
Order files, operational logs, rotas, and documentation for the Forwards team
Domain
Healthcare logistics and distribution
Required skills
order processing, customer enquiry management, data entry, Microsoft Office proficiency, record keeping, stakeholder collaboration, fleet administration support
Responsibilities
Process and place MIS orders for customers across the UK and Republic of Ireland; Create and distribute order files to customers and forwarding operatives; Review, validate, and amend orders using internal systems and reports; Manage customer enquiries via email and telephone; Monitor and manage customer backorders; Oversee and organise the team shared inbox; Support operational teams with order queries, product relocations, and expiry checks; Maintain accurate administrative records including issues logs and mileage records; Produce and distribute operational documentation; Collaborate with internal stakeholders across Transport, Customer Services, Warehouse, and Operations teams; Support the Supervisor with vehicle fleet administration; Act as cover for the Supervisor during periods of holiday or absence
