SSM Global Operations COE – Production Support Engineer
Core
Production support, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows.
Role type
Production Support Engineer
Builds
System stability, availability, security, business continuity, and timely issue resolution across supported technology services.
Domain
Enterprise IT Operations / Data Integration
Required skills
SQL, ETL and data integration, incident and problem management, ITIL practices, enterprise job schedulers (Tidal, AutoSys, Control-M), REST APIs, data validation, root-cause analysis
Preferred skills
Cloud platforms (Azure, Databricks), NoSQL/distributed data technologies (Hadoop, Cassandra, Spark, Kafka), runbook creation, AI tool usage
Technologies
Oracle, SQL Server, PostgreSQL, DB2, Teradata, Sybase, Tidal, AutoSys, Control-M, Azure, Databricks, Hadoop, Cassandra, Spark, Kafka, REST APIs, JSON/XML
Responsibilities
Monitor application, infrastructure, database, integration, and scheduled-job health; Triage and resolve production incidents; Administer user and service-account access; Support system implementations, releases, and migrations; Maintain runbooks and technical documentation; Perform root-cause analysis for recurring issues
Seniority
Mid-level (3–5 years experience)