SSM Global Operations COE – Production Support Engineer
Core
Provide production support, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, and data flows to ensure system stability and business continuity.
Role type
Production Support Engineer (IC)
Builds
Enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows
Domain
IT Operations / Data Engineering
Required skills
SQL, ETL and data integration, incident and problem management, ITIL practices, enterprise job schedulers (Tidal, AutoSys, Control-M), root-cause analysis, data validation, REST APIs, JSON/XML, middleware debugging, backup and recovery, runbook maintenance
Preferred skills
Cloud platforms (Azure, Databricks, Data Lake), NoSQL and distributed data technologies (Hadoop, Cassandra, Spark, Kafka), AI tool usage, high-availability and disaster-recovery practices
Technologies
Oracle, SQL Server, PostgreSQL, DB2, Teradata, Sybase, Tidal, AutoSys, Control-M, Azure, Databricks, Hadoop, Cassandra, Spark, Kafka, REST APIs, JSON, XML
Responsibilities
Monitor application, infrastructure, database, and job health; triage and resolve production incidents; administer user access and security controls; support system implementations, releases, and migrations; validate data and resolve data-flow failures; maintain documentation and runbooks; collaborate with application, database, and integration teams
Seniority
Mid-level, hands-on IC