IT Site Support Analyst - Global Manufacturing
Core
Provide onsite IT support for manufacturing partners to ensure daily production targets, safety, and quality standards are met across global vehicle and component sites.
Role type
Senior IC IT Site Support Analyst (Manufacturing)
Builds
End-user devices, network infrastructure, and IT services for manufacturing operations
Domain
Automotive manufacturing / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco LAN/WAN infrastructure support, end-user device support (PCs, printers, mobile phones, radios), remote PC management, incident management coordination, network infrastructure support (LAN/WAN/WLAN), label printing process support, project task execution, business partner interaction
Preferred skills
Hardware maintenance and repair, Windows OS support, Microsoft Office proficiency, remote management tools (VNC, VPN, RDP), Cisco router/switch/wireless knowledge, network analysis tools (Wireshark), cable testing, IT security fundamentals, network protocols (VLANs, NAT/PAT, IPsec, TCP/IP), Active Directory management, ITIL concepts, ServiceNow
Technologies
Cisco routers, switches, wireless access points, Wireshark, VNC, VPN, RDP, Bomgar, Windows 10, Windows 11, SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint, ServiceNow, Active Directory
Responsibilities
Provide production shift support as a focal point for IT requests and incident resolution, build and support end-user devices, use remote PC management tools for patching and asset management, support LAN/WAN/WLAN network infrastructure, support incident management process, support label printing process, complete assigned IT project tasks, work with business partners to meet IT needs
Seniority
Mid-level, hands-on IC