Operations Manager
Core
Lead and shape the Service Operations Department at CarMax locations, managing reconditioning, cosmetic, production, and automotive service functions to ensure operational excellence.
Role type
Senior Operations Manager (Retail/Automotive)
Builds
Service operations for used car retail locations
Domain
Retail / Automotive / Used Car Sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, team management, performance management, succession planning, KPI analysis, P&L ownership, cost control, process improvement, EH&S compliance, data interpretation, critical decision-making
Preferred skills
Bachelor's Degree, retail management experience
Technologies
None stated
Responsibilities
Provide strategic leadership across Service Operations functions; lead managers and frontline workforce; oversee key performance metrics and production capacity; maintain financial accountability including P&L; champion process improvement initiatives; manage Environmental, Health and Safety (EH&S) programs
Seniority
Senior, hands-on IC
