Customer Advisor
Core
Primary liaison between customers and technicians, ensuring transparency and trust throughout the vehicle service and repair process.
Role type
Customer Advisor (Service Department)
Builds
Service repair documentation, customer communication updates, and service payment processing.
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, communication (in-person and phone), record keeping, cash handling, multitasking, safety compliance
Responsibilities
Greet service customers professionally, manage incoming service calls and provide status updates, create and process repair orders, consult customers on repairs and obtain ESP claim approvals, handle service payments, balance multiple priorities in a fast-paced environment, maintain a clean and orderly work area.
Seniority
Entry-level / Individual Contributor