Customer Service Consultant - Raleigh (Remote)
Core
Connect with inbound customers online and over the phone to guide them through the vehicle buying process, from sales leads to delivery.
Role type
Customer Service Consultant (Sales)
Builds
Used car sales transactions and customer experiences
Domain
Automotive retail
Deliverable
product features
Required skills
inbound customer communication, sales guidance, inventory knowledge, finance application coordination, vehicle delivery scheduling, sales target achievement
Preferred skills
retail sales experience, fast-paced environment adaptability, self-motivation, computer skills
Responsibilities
Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Achieve sales targets while providing an iconic customer experience.
Seniority
Entry-level / Trainee
