Network Operations Analyst
Core
Provide advanced technical and operational support for customer infrastructure, focusing on enterprise networking, switching, routing, firewalls, and Linux troubleshooting.
Role type
Senior Network Operations Analyst
Builds
Reliable, secure, and well-documented production environments for digital infrastructure customers
Domain
Digital Infrastructure / Enterprise Networking
Required skills
Enterprise networking (Cisco, Juniper, Dell, Aruba, Arista), Routing and switching (BGP, OSPF, VLANs, Spanning Tree, ACLs, NAT/PAT), Linux administration (Red Hat, Debian, Ubuntu), Firewall troubleshooting, Incident management, Root cause analysis, Technical documentation
Preferred skills
FortiGate/FortiManager/FortiAnalyzer, Palo Alto firewalls, Advanced networking (VXLAN, MLAG/vPC, VRF, GRE), Load balancing (KEMP, F5, A10), Monitoring tools (Grafana, Zabbix), Server hardware (Dell, HPE), VPN technologies (IPsec, OpenVPN)
Responsibilities
Investigate and resolve complex network and infrastructure incidents, Troubleshoot routing, switching, firewalls, DNS, and connectivity issues, Plan and implement infrastructure changes and upgrades, Conduct root cause analysis for major incidents, Maintain accurate technical documentation, Provide escalation support to L2 teams, Participate in on-call rotations and critical incident response
Seniority
Mid-Senior, hands-on IC
